Expedia Travel Insurance and Vacation Waiver Information

The entire travel industry is experiencing an unprecedented increase in service requests from customers due to the overwhelming impact of the novel coronavirus (COVID-19). We’re really sorry for such long wait times due to the increase in call volumes. Every Expedia team member who can help is working to add more capacity, self-service options, and collaborating with many thousands of our global travel partners.

Please visit our Customer Service Portal that includes new online tools to help you change or cancel travel plans electronically yourself.

Travel Insurance

The World Health Organization (WHO) has declared COVID-19 a global emergency and a pandemic. For more information on what may or may not be covered related to COVID-19, please click here for United States residents, and here for non-US residents.

What is covered in my insurance policy?

More information about your specific insurance policy can be found within your itinerary details. For any further questions, please check out the below resources:

If I intend to file a claim, do I still need to cancel my travel booking?

Yes, if you are not planning to travel due to COVID-19, you should cancel your travel before your travel start date to ensure that you do not forfeit any refunds, vouchers, or credits offered by the travel suppliers. You can initiate cancellations and check booking status by logging in to your online itinerary at My Trips, or by following the instructions above.

If your travel is not immediate, please note that you may want to check back closer to your travel date as cancellation policies continue to evolve.

How do I submit a claim?

Please visit the AIG website to submit a claim directly. Be sure to have your policy or itinerary number handy, as well as the last name the booking is under. Please note that AIG is currently processing insurance claims in order of trip date.

How do I find information about my flight refund status?

Due to the unprecedented volume of travel disruptions, there may be delays in processing reimbursements. Visit our Refund Timelines article to learn more.

If you have any additional questions regarding your insurance policy, please connect with AIG.

Vacation Waiver

If you purchased Vacation Waiver we’ll reimburse you for any change or cancellation fees you are charged by a travel provider. If there are no change or cancellation fees involved in changing or cancelling your travel plans, then there is nothing additional for Vacation Waiver to provide.

Coronavirus Travel Advice

Coronavirus is impacting travel plans everywhere with canceled flights, route changes, and travel advisories. Click the link above to visit our Covid-19 travel FAQ page. We’ve also published a podcast with the intention of helping our customers understand travel impacts: Click here to listen to the coronavirus travel podcast. If you are looking for information about your booking, please read our coronovirus travel alert on our customer service portal.


Flight Insurance

We partner with AIG’s Travel Guard to offer you 2 travel insurance protection options: the Flight Cancellation Plan and the Flight Total Protection Plan.

Flight Cancellation Plan

  • This insurance option is for domestic flights within the US, except for flights to Alaska and Hawaii.
  • With this plan, you can be reimbursed up to the total cost of your trip if you need to cancel or shorten it due to certain covered reasons – just know that there may be limitations and exclusions.

Flight Protection Plan

  • This insurance option is for flights to all destinations outside the US, as well as flights to Alaska and Hawaii.
  • This plan adds benefits to the existing Flight Cancellation Plan, such as medical expense and coverage for accidental death, for any loss, theft, or damage to your baggage and personal belongings. Be aware that there may be limitations and exclusions.

Click here for more information about Flight Insurance


Hotel Insurance

We offer you the following AIG Travel Guard travel insurance protection options for your hotel reservation, which may be purchased at the same time as the travel they cover, Hotel Booking Protection and Hotel Booking Protection Plus.

Hotel Booking Protection Plan

  • This insurance option is for hotels located in the US.
  • With this plan, you can be reimbursed up to the total cost of your trip (with $3,000 as the maximum trip cost) if you need to cancel or shorten it due to certain covered reasons.
  • This plan also provides coverage if you got delayed and missed a night of your hotel stay.
  • This plan can also reimburse expenses from baggage delay.
  • Just know that there may be limitations and exclusions.

Hotel Booking Protection Plus

  • This insurance option is for hotels located outside the US.
  • Like the Hotel Booking Protection, this plan can reimburse up to the total cost of the trip (with $3,000 as the maximum cost) if you need to cancel or shorten it due to covered reasons.
  • This plan also provides coverage if you got delayed and missed a night of your hotel stay.
  • If you got sick or injured during the trip, this plan can also reimburse medical expense and any emergency evacuation expense.
  • Be aware that there may be limitations and exclusions.

Click here for more information about Hotel Insurance


Cruise Insurance

Insure your cruise reservation with Cruise Travel Protection, which covers you for cruise cancellation or delay penalties, unexpected medical expenses, and lost luggage, subject to limitations and exclusions.

Click here for more information about Cruise Insurance


Car Rental Insurance

We partner with AIG’s Travel Guard to offer you the Collision Damage Protection for your car booking.

  • This plan pays you back whatever the car rental company charged you for damages due to collision, theft, vandalism, windstorms, fire, hail, or flooding.
  • Just know that there may be limitations and exclusions.

Click here for more information about Car Rental Insurance


Package Protection

You can get the Package Protection Plan or the pre-travel Vacation Waiver when you book a package.

We partner with AIG’s Travel Guard to offer you the Package Protection Plan. This includes a pre-travel Vacation Waiver, offered by us, which waives cancellation and change fees for any reason.

  • You can be reimbursed up to the total cost of your trip if you need to cancel or shorten your trip due to covered reasons.
  • You are covered for trip delays, baggage delays, loss, theft or damage to one’s baggage and personal belongings.
  • You can also be reimbursed for covered medical expenses and emergency evacuation expense if you got sick or injured during your trip.
  • Just know that there may be limitations and exclusions.

Click here for more information about Package Protection


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